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Terms and Conditions

Welcome to Liza J design's Website. Please note the following terms and conditions of use apply to this website:
The term 'Liza J design' or 'Lizajdesign' or 'Liza Cole' or 'us' or 'we' or 'Company' or 'artist' refers to the owner/ artist of the website whose registered address is: 27 Airedale, Carlton Colville, Lowestoft, Suffolk. NR33 8TJ. The term 'you' refers to the user or viewer of the Liza J design website, by placing an order with this website you confirm that you have read and agree to these terms and conditions.

Ordering from us

You can order from this website using the online checkout process, during checkout, you will be redirected to our secure site (hosted at mybigcommerce.com) to complete their purchase. Payment is held until the order has been acknowledged and processed by us, we will email you as soon as possible to confirm the order and any personalisation details that are required. It is your responsibility to check the order details and advise us immediately of any errors, this applies especially to personalised items. 

Privacy

We collect your information when you register with us, this includes your name, address, telephone number and email address. We require this information to process your order and communicate with you in regard to your order. We will not see, distribute or lease your personal information to any third parties unless we have your permission or are required by law to do so. We do not hold payment details as these are directed through a third party source on the website.

Payment

Online orders can be processed through payment facilities Stripe and PayPal. Personal cheque can be sent direct but note that the order will not be confirmed until the cheque has cleared and this can take up to 5 days after receipt of payment.

Personalised Items

Please check the wording of any personalised items and extra personalised options (all personalised text will be wrote exactly as you the customer has requested), make sure it is correct before placing the order as these fall under the non-refundable terms and conditions of the website.

Pricing

Prices are set by Liza J design and are subject to change anytime, the current price list is here.

Delivery

All delivery periods stated are in working days. These delivery times are approximate and whilst we will do our utmost to ensure your order arrives in the stated lead time, they cannot be guaranteed as there maybe occasions where outside factors can affect the delivery times. We cannot accept liability or costs incurred due to failed or delayed deliveries that are caused by third party delivery carriers that are beyond our control. 

Further Delivery information is here.

Order Cancellations

All of our products are made to order usually with personalisation and custom-made requirements therefore exempt from standard statutory cancellation rights. It is your responsibility to check that any personalisation and colour choices given are correct as we start to make our personalised product(s) as soon as the order has been confirmed and processed in our system. Please contact us immediately if an error has occurred or if you are unsure of anything during the ordering process. Please also respond to any queries in regard to your order that we may have as soon as possible as we are unable to make the order if we are missing information and this may delay your order and the estimated timeframe given.

Returns

We love happy customers and hope that you are happy upon receiving your goods, but you do have 14 days from receipt of cancellable goods (non-personalised and non-custom orders) to contact us if you wish to cancel your order or exchange an item. You can do this via email to info.lizajdesign@me.com quoting your order reference number. Please note that personalised items as described cannot be returned unless it is faulty or an error has been made by the artist; however non-return is at the discretion of the company as this maybe reconsidered if the product has been personalised with a popular first name from a stock design (no surname or extra details that would make it non-saleable). Please check all personalised details given carefully at the time of order and notify immediately if you have made an error. If something needs changing on a hand painted product and, at the discretion of the artist is changeable it can be returned at your cost for the change to be made and posted back to you. 

Product Descriptions

We take care to ensure that the descriptions of the products are accurate with true images representing the products. Please note that product colours can differ slightly from those displayed on your computer screen. All Measurements are approximate as a guide. Personalised products can vary from product shown due to the length of text of different name and messages and will be changed to suit the layout of the design to fit.

Artwork

Designs are subject to change by the artist at anytime. Should the artist feel that a certain colour/ detail is suited best to complete that work it is the artists' discretion to carry out this on the peice during the process without need for prior consultation of you the customer. All hand painted products are freehand sketched and hand painted so will naturally differ from the examples shown on the website in it's individual style and shading; letters with characters will be drawn into the position that the artist feels works best.

Feedback

Liza J design loves Happy Customers and appreciates your continued praise and feedback about the artwork produced, so for any reason if there's an unhappy face initially please email your intention, within 7 days of receipt; you will then receive email instructions about your return and subsequent refund. Return postage not included in refund unless faulty. Items should be returned to the address supplied on the dispatch note and we recommend that you obtain proof of postage, as the company cannot be held responsible for goods that fail to reach us. 

Copyright and Trademarks

All designs remain the property of Liza J design and may not be reproduced or copied in any format, without the originators (Liza Cole's) permission.

In regard to new commissions; Liza J design reserves the right to refuse to reproduce anything subject to copyright or offensive or illegal nature. All new requested designs from you the customer, carried out by the artist will be subject to copyright and maybe used as new designs which may become available on the website in the future.

Trade enquiries welcome.