Returns Policy

We love happy customers and hope that you are happy upon receiving your goods, but you do have 14 days from receipt of cancellable goods (non-personalised and non-custom orders) to contact us if you wish to cancel your order or exchange an item. You can do this via email to lizajdesign@me.com quoting your order reference number. Please note that personalised items as described cannot be returned unless it is faulty or an error has been made by the artist - personalised items are products that have been specially made with your choice of name, message or other customised aspect that makes the product unique to your requirements and therefore cannot be resold. However, non-return is at the discretion of the company as this maybe reconsidered if the product has been personalised with a popular first name from a stock design (no surname or extra details that would make it non-saleable). Please check all personalised details given carefully at the time of order and notify immediately if you have made an error. If something needs changing on a hand painted product and, at the discretion of the artist is changeable it can be returned at your cost for the change to be made and posted back to you. 

Privacy Policy

It is important to us to safeguard your privacy when purchasing online. To fulfil your order we do collect your information when you register with us; this includes your name, address, telephone number and email address, we require this information to process your order and communicate with you in regard to your order. We do keep a record of all order information electronically as a PDF document and any email correspondence that you communicate with us to ensure that the order is dealt with efficiently and if any concerns are raised, the information can be back-tracked to quickly resolve. We retain your personal information only for as long as necessary to provide you with our services and to comply with our legal and regulatory obligations, we generally keep your data for the following time periods: 7 years for tax purposes. We do not hold printed copies, will not see, distribute or lease your personal information to any third parties unless we have your permission or are required by law to do so as stated in the Data Protection Act 1998. We do not hold payment details as these are directed through a third party source on the website(s). Your use of the Liza J design website and any disclosure of personal information signifies your consent to us collecting and using personal information about you in accordance with this Privacy Policy. If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by emailing us at lizajdesign@me.com

Cookie Policy

Cookies are small text files which are sent by us to your computer. They allow us to provide you with a better website by enabling us to monitor pages you find useful and pages you do not. A cookie does not give access to your computer or any information about you, other than the data you share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies but you can change the settings within your browser settings to decline cookies if you prefer. By using our website you consent to our use of cookies in accordance with the terms of this policy.